If youre part of its Stubs A-List program a MoviePass-type service which costs $19.95 a month for up to three movies a week the fee is considered part of the subscription and you dont pay it again. Ability to get tickets without visiting box offices in person. It hasnt even been five years since Ticketmaster settled a class action lawsuit requiring it to pay out $400 million to more than 50 million ticket buyers who were charged unexplained order processing fees and UPS delivery fees that werent actually spent on anything in particular. A massive field experiment by Berkeley Haas Prof. Steven Tadelis with the online ticket marketplace StubHub concluded that so-called "drip pricing"whereby additional fees are only disclosed when customers are ready to confirm their purchasesresulted in people spending about 21% more. A concern for consumers: The secondary market has seen a "rise in fraudulent, unethical and illegal activities" like ticketing scalping and ticket touting, according to Technavio, a market researcher. Once you find a ticket, have a look at the ticket details then go for the well-suited delivery method. They have a user-friendly website with a good user interface. Your email address will not be published. In case you were thinking if the website allows negotiation, they do not. And the events whose tickets can be ordered will be marked on the calendar of the website. If available, select the ticket (s) you want to sell and click Continue. According to the GAO study, while sporting event ticket fees average 20 percent of face value, concerts are even worse, averaging 30. What if the buyer doesn't have an account? Sign up for free newsletters and get more CNBC delivered to your inbox. You would transfer the tickets from your Ticketmaster account to the buyer's email address. Each week, we explore unique solutions to some of the world's biggest problems. Their automated email is useless and they have not got back to me. The additional costs dont show up on StubHubs website until after youve input personal information (name, email, phone number), and then appear in small print at the bottom of the window asking for your payment information. At the FTC meeting on Tuesday, the online ticketing industry insisted that it cant regulate itself, an insistence that has been backed up by its actions over the past 20 years. If there are tickets you can afford, buy . You should be able to transfer them from your Ticketmaster account. Swift will perform more . For the experiment, StubHub randomly assigned half of all U.S. users, who count in the millions, to an experimental back-endor hiddenfee structure where buyers saw only the ticket list price as they shopped, and extra fees were only displayed on the checkout page. 7 best ticket site alternatives to Ticketmaster. 24/7 live chat support. These days, the majority of ticket sales happen online. Ability to narrow search parameters with advanced filtering. The more popular the event or the artist is, the more money will have to be spent to get a closer seat to the stage. Sometimes shows are not eligible for transfer until closer to the event date so you need to find that out from Ticketmaster or maybe the venue. Home; Sport; Boxing; Goodwin Promotions; A Night of Professional Championship Boxing - Fight Night 17. The prices of tickets available on this platform differ from the actual face value of the ticket. For the August 2016 issue of Consumer Reports, the magazines staff drew attention to what they called the ticket fee frenzy by dissecting the price of a floor-level seat at a Guns N Roses concert taking place that summer in Kansas City, Missouri. So, which of the two is trustworthy? Not looking for Taylor Swift? In the initial complaint one of several that the Beverly Hills-headquartered promoter is facing from fans who were unable to purchase tickets to Taylor Swifts forthcoming tour the Washington-based plaintiff accused Live Nation/Ticketmaster of misrepresentation, fraud, multiple antitrust infractions, and more. The hidden-fee buyers were much more likely to click on tickets on the initial website landing pagetheir click rate was about 19% higher than those who saw the full price. He noted that some governments have considered regulating this behavior to increase transparencyCanada, for example, has banned the use of drip pricing for ticket sales. The charges are typically to help vendors invest in and operate in their venues. You can sell them on Stubhub but make sure that they can be transferred from Ticketmaster before you list them. While the service charge is allotted to each ticket, you will be charged only once for the process of the whole order. For fan-to-fan reselling rather than original venue purchasing, there are extra fees applied. I sold tickets on StubHub and when I went to transfer them on Ticketmaster and my Transfer button was grayed out. As reporter David Dayen noted for the New Republic last year, nearly half of Live Nations revenue comes from fees that are handled by its own subsidiary. This isn't always the case and sites like Vivid Seats and Seat Geek will have their opportunity to provide cheaper tickets as well. Sorry we couldn't be helpful. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. However, waiting for the price to go lower can also get you zero tickets, so look out for that. REMINDER: The Tour Organizers will be making 100% of tickets available for purchase during the ARMY MEMBER Presale. Seller sent me wrong tickets through Ticketmaster, sale of ticketmaster digital wallet tickets, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. StubHub is a ticket exchange and resale company in the United States that offers services for both buyers and sellers under a good list of categories including consoles, theatre, sports, and other live events. "Stubhub is saying they cannot refund buyers because sellers . Phone support during select hours on weekdays and weekends. . The prices can also vary for different locations, for different states, different days, and different timings. Absent more tickets becoming available to the general public later, fans may think it's necessary to turn to the "secondary" market to score a seat meaning, from sellers other than. That doesnt make it true. Log into your account and select from the list of 'Upcoming Events'. In most cases, the venue has put a delivery delay in place so that the tickets will not be available for transfer until the week of the event. Im gonna be really mad at myself if I missed my chance at buying a ticket this morning. I'm in the same boat. The return policy tends to be much more flexible and easy to use. ET. Stubhub's pricing structure has fewer hidden fees, so you're more likely to get an honest view of what you're paying. No tickets available. Depending on the venue, StubHub can show you a map of where each ticket's seat is. Elon Musk thinks were close to solving AI. There are no refunds available for VIP seating, and some other tickets may also be exceptions to this policy. 2023 CNBC LLC. As one member said after canceling their seats this sucks!. They are ready to deal with multiple currencies. Its a particularly effective strategy for online sales, which in the past two years has overtaken brick-and-mortar shopping. Event tickets that appear on a primary seller's site are ones being sold for the first time and at face value (i.e., the price printed on the ticket). Moreover, if you wish to do business in buying and selling tickets, it is the best destination. Indeed, they found that buyers with at least ten previous site visits spent less than the newbies in the hidden-fee group. Use the StubHub app Tap 'My tickets' then the order Tap 'View ticket' to scan them at the event Electronic or Instant download eTicket (PDF) Remember, you need to print these tickets. Stubhub has a much less flexible return policy. Imagine, you got a ticket for your favorite artists concert but because of some reason, you cannot attend it. Swifties, as the artist's diehard fans are known, flooded the internet this week to buy pre-sale tickets for "Eras.". StubHub will show you a list of available tickets along with the section, row, seat number and price. Ticketmaster has a website that is easy to use. TM previously allowed transfer (which is why I posted) and now transfer is not available. Google Pay. As time goes on, ticket prices tend to inflate based on their demand and how close it is to the event. The question for consumers becomes how to know whether they're making an error before buying. Which among the two has an easier user interface and is easy to handle? Yes Note: you can edit the price you have entered or you can always delete your listing. Whereas for StubHub, the case is different and they have a wide range of limitations allowing fewer people to return empty-handed. This tends to be less egregious than the fees imposed by the competition. You would transfer the tickets from your Ticketmaster account to the buyers email address. Id guess brokers who have confidence theyll get tickets. So, this certainly means you can be at a loss or profit accordingly. Tickets for Swift's show at MetLife Stadium in East Rutherford, New Jersey on May 26 are listed for as much as $21,600 each on ticket resale site StubHub. How do I fix this ? StubHub: $128 - $155. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. 2. There is no way to get in touch with Ticketmaster directly. To be able to transfer the ticket, Ticketmaster requires the buyer to have a Ticketmaster account. presale offer for Capital One cardholders, Why egg prices are surging but chicken prices are falling, U.S. senators and the Tennessee attorney general, often buy up tickets from primary sellers in bulk, Ticketmaster announced Thursday afternoon that it has canceled public ticket sale plans for Taylor Swift's upcoming "The Eras Tour.". Ticketmaster on Tuesday called the demand "historically unprecedented." A-List Members gain access to the best seats and the lowest prices. The chaos led to calls from U.S. senators and the Tennessee attorney general for probes into the ticket seller's market power and sales practices. As this price comparison shows, both services have a wide variety of seats available and are usually . To the statement presented in the previous paragraph, StubHub is a better option for one-ticket booking. Save my name, email, and website in this browser for the next time I comment. Choose from the events list or search for the event through the search bar you wish to attend. Q&A with David Levine, Nvidia CEO Jensen Huang on inventing new markets, 5th Berkeley Culture Conference focuses on building strong organizations in a post-pandemic world, Management strategy makes a difference in C-section rates, study finds. Season Ticket Memberships. Ability to view venue map. [79] The exact amount of this fee varies by the event, but it can often be a significant charge when compared to the base price. Ticketmaster is an entertainment entity from America that offers sales and distribution services in many parts of the world. See all 12 articles. Ticket fees are high but not entirely arbitrary. Here's my takeaway: If you want tickets to a big, highly promoted arena show, whether it's Bruce or Beyonc, set a budget and register for the sale. [2022], TickPick vs StubHub: Which Is Better For You? "If you're in a hurry trying to get your tickets which of course you're going to be because of the demand it's really easy to make a quick mistake," said Chris Cobb, owner of historic rock club Exit/In in Nashville, Tennessee. Running Up That Hill Isnt the Only Track Thats Finding New Fans After Scoring a Major Placement, Unauthorized Music Usage on TikTok Can Cost Brands Big But Theres a Way to Avoid Expensive Licensing Headaches, Sync Licensing Is Evolving Now Theres a Comprehensive Analysis of the Music Industrys Most Exciting Segment, How Sync Licensing Helped Musicians Thrive When Live Music Was Paused, Kate Bush Thanks Stranger Things Fans for Giving Running Up That Hill a New Lease on Life, Bootie Brown: The West Coast Rapper Making It Big in the Music Business, Spotify Is Riddled With Fake Streams Or Is It? [2022], Gametime vs StubHub: Which Is Better For You? Sometimes shows are not eligible for transfer until closer to the event date so you need to find that out from Ticketmaster or maybe the venue. Ability to search by ticket number and amount you want to spend. Got a confidential news tip? Even for the buyer, searching and doing other movements on their website comes without any charges. Because the site differs from traditional retailers in that its a two-sided marketplace, with sellers who are individual users, the researchers wanted to know how the sellers responded to the price structure change. [2022], SeatGeek vs Vivid Seats: Which Is Right For You? That price tag will get . Social media is another potential landmine for fans, Gray said. Is that normal? The buying process of tickets on StubHub is similar to that of other ticket-selling websites. Essentially every person on the panel agreed, appearing to politely beg the FTC to regulate them so that people would like them again. Co-authors are Sarah Moshary of the University of Chicago; Kane Sweeney, former head of data science for StubHub and now of health-tech startup Mindstrong; and Thomas Blake, an economist and data scientist now with Amazon. As a general rule, though, Stubhub is a better choice when purchasing fan-to-fan resold tickets. 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