Driver was nervous and the trip felt unsafe at some moments. Book tickets that fit your needs. Can I make a complaint on behalf of someone else? 1 Customer Services & Support Salaries provided anonymously by Arriva employees. Need to file a complaint? Easy booking system and although I do not speak Croatian I was able to communicate easily with bus driver. Need to get in touch with us? Learn about Arriva culture, salaries, benefits, work-life balance, management, job security, and more. The journey also took 45 minutes longer than expected. Average salary for Arriva Group Service Controller in Worcester Park, England: [salary]. Date of experience . Registered in England. Job Title. Bus arrived in split almost 1 hour late. I contacted Arriva customer service asking for a refund but they refused, even though they agreed that the cancellation was for 'operational reasons'. Even if you are looking for any specific details for your arriva medical customer service, the online reviews can get you covered. The location for the bus pick up in Vodice must be changed immediately to the main bus stop, as anyone else would have missed the bus entirely. Contact our PR team Read the latest news in our newsroom 2023 Arrive Bad Customer Service. We're happy to help. Search for the company you'd like to call. Arrivia is the largest stand-alone travel loyalty provider in the world. Did this answer your question? We have to pay for luggage although there on tickets was written two baggages included. (602) 308-1973 Primary Fax (602) 395-6695 Other Fax Phone Numbers (877) 724-2628 Other Phone (800) 471-8029 Other Phone (866) 728-1177 Other Phone (800) 571-4169 Other Phone (602) 308-1989 Other. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. Timetable is not followed at all. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. http://www.ethicalcommunity.org/internationalcruiseexcursiongallery/, International Association of Better Business Bureaus. However, if you'd rather complain directly, you can use the above address to contact Arriva Bus. Our world class team of experts is always here to help. The journey was efficient and well organised, only delayed by the passport control process. In contrast to Macclesfield and Winsford, Arriva Midlands notes that the proposed closure of Oswestry depot will leave customer journeys "largely unaffected." What it describes as the "main" services at Oswestry will transfer to other Arriva depots in Shrewsbury and Wrexham, although five tendered services operated on behalf of . Vacatures zoeken. Just raise a case and leave feedback after. Zero information on Zadar Bus station about delays or departures. By continuing to browse this website you are agreeing to accept our privacy policy which includes the use of cookies to analyze and improve our marketing efforts. Bus driver told me it was incorrect bud and wouldnt let me on, I found out later that it was the correct bud, I had to buy a new ticket because of the unhelpful staff, I've bougth ticket to Starigrad but when I was at bus station driver told me that he dont go to Starigrad and it's other destination. The fact that the bus arrived on time at the beginning and end is very important to us . Find nearby departures, local service updates and more. Based in Sunderland, England, Arriva is a major transportation provider in the UK. However, on the day the bus drove right past the stop, we tried to wave it down but the driver ignored us. Everything worked out perfectly. Sit back and relax while we do the work. Busbud provides you with Arriva phone number so you can easily reach out to them. Its quick, easy and totally free. The driver was excellent . Learn more about Resolver Pro and how to claim your business. Autobus nie zatrzyma si na wskazanym przystanku i odjecha nie zabierajc nas. Only Certified Service animals are allowed on Arriva buses. Simply show your ticket on your phone along with a valid photo ID to board the bus. Very comfortable. What is the depot disciplinary procedure? Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. Horrible staff; not friendly, dont speek English and a bit arrogant. Revolucion 356-60 piso The data provided will be kept for the time necessary to comply with legal requirements and to determine the possible responsibilities that may arise from said purpose and from the processing of the data. An error occurred while making the subscription. There are multiple ways to contact Arriva customer service . Uxbridge, Middlesex, UB8 1EX, Av. Customer Service Representative yearly salaries in London, England at Arriva. Wondering how much are the cheapest Arriva bus ticket? If you have a lengthy complaint to make and would like to mail it in,send it to: Any time that a company like Arriva fails to deliver the services that you've paid for, you can count on DoNotPay to help. You have the right to file a claim with the Spanish Data Protection Agency (www.aepd.es). Learn about Arriva culture, salaries, benefits, work-life balance, management, job security, and more. When I purchased the ticket, instructions were given for exact location of bus stop. Well always be on hand with guidance and support to help you get the results youre looking for. Im really upset as we did absolutely nothing wrong and barely said two words and got shouted at and demanded money of. We are happy to help. Given just how large this company is and the vast number of people and locations it serves, it's important to contact the right customer service team for your circumstances and needs. On a budget? Get weekly updates, new jobs, and reviews. 302 - A wing, Eureka Tower Mind Space We were directed by the staff to the misleading bus stop (old one). Ind. Busbud is an authorized Arriva ticket seller. We are working with industry leaders, regulators and government to make your voice heard and improve customer service. Based on 9 salaries posted anonymously by Arriva Group Service Controller employees in Worcester Park, England. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. Easily compare and book your next trip withBusbud. We are recognized as a global leader in business, across our industry and among our suppliers. all our trip plan was messed. Well guide you through the process. For some reason I feel very much not trust icruise.com or arrivia.com (why is arrivia has my info from icruise.com to contact me). Contact Arriva Bus customer service Resolver can help you send your complaints to Arriva Bus. To contact us about local bus and train services, please use the 'Contact us' facility on our local websites accessed from the dropdown below. Discover how our travel solutions can help your business thrive. I could not take the busy after all, because it was more than 50min late to arrive and I had to take taxi in order not to miss my flight! Bus was late. Booked two adjoining cabins on Holland America 9 day ********** Cruise package departing 6/4/23 out of ********* through iCruise with agent *************************** on phone 10/28/22. Once our customer service team has been made aware of any complaint they will send the full report to the local depot manager. On our confirmations, we are booked into **** and ****. Begin van hoofdcontent. There are many ways to contact us: Fill out our Customer Services contact form Phone our Customer Services team We paid as we were really upset and then he told us to get on another bus as we were causing trouble even though it was the last bus. Monday to Thursday from 08:30 to 14:00 and from 15:00 to 17:00.Friday from 08:30 to 14:30 h. If you have lost an object on our buses, at Arriva we help you find it. We had to go back and buy tickets for another bus and we're 1 and half hours late to Zadar. To make a complaint, please contact our Customer Services team by clicking here . Contact Us. This information was not present when booking the ticket. All rights reserved. Reviews from Arriva employees about working as a Customer Service Representative at Arriva. Both drivers were polite and helpful. 866-871-9336. UK, Tel: +44 (0)191 520 4000 You have subscribed to this newsletter. Then ************* called back on 11/3/22 to tell me adjoining cabins on this cruise are now too expensive and iCruise cannot absorb the costs! Our Customer Service line is open from 6.00 to 23.00 on weekdays and 7.00 to 23.00 on weekends and public holidays. She said iCruise would see to it that we got the adjoining rooms and we would speak in one weeks time. Contact - Arrive Contact Us Sales We'd love to talk about how we can work together. I was told I was booking adjoining rooms **** and **** at $1399/pp for first two passengers in each cabin and $799 for the third, plus taxes and port fees. I paid $600 per cabin on credit card. Overall a great experience to get around. Sunderland Get support with your motor insurance right away Our online assistant is the quickest way to get in touch It can answer questions about your policy If you need to call, it points you to the right phone number Ask our online assistant For the best way to get in touch with us, choose from the options below Our Customer Service is open from 6.00 to 23.00 on weekdays and 7.00 to 23.00 on weekends and public holidays. Friday from 08:30 to 14:30 h. Tel. inquiries@arrivia.com Arriva North West. Arriva offers tram, train, bus, coach, and waterbus services. What is arrivia? My BAD experience begin with years booking with icruise.com but last week 02/24/2023 after checking out online icruise.com but because of my job and I have to back a diff time to browse but then I got a phone called from *************************** / Personal Vacation Consultant from arrivia.com (his announcement said for icruise.com) but in my head I never recall my icruise office from AZ. Arriva also has an online chat platform for people who have minor issues to resolve or quick questions. Or maybe you want to tell us about your experiences with our services? We help businesses with membership groups provide travel solutions that engage their members with personalized marketing and branded customer service capabilities. For corporate enquiries, we can be contacted via the details below. Bus was not on time either on departure. Arriva plc. Contact our support team Media Want to learn about Arrive? So I called customer service on next business day of 10/31/22. You will receive your e-ticket by email when booking on Busbud. Corporate Headquarters To make a complaint, please contact our Customer Services team by clicking here. Dedicated customer support 24/7. Dedicated customer support 24/7. I gave ***** some requirements to look for but never satisfied my need and mid-understanding from his part. Great busses! We bought two tickets which included luggage and as soon as we got there the driver said you have to pay for me for the the luggage or else youre going to cause trouble and when we said we thought luggage was included, him and his colleague started shouting at us and name calling us for being English. To contact us about local bus and train services, please use the 'Contact us' facility on our local websites accessed from the dropdown below. 378 reviews. What salary does a Customer Services & Support earn in your area? 0344 800 44 11. Customer Reviews are not used in the calculation of BBB Rating. Simple! I committed over $5,000 to a cruise last April based on their agent's assurance that three free perks were included in the package . Congratulations!! The next day, I began to get harassing emails from *************** repeatedly threatening to have canceled our reservations. Phone: (602) 749-2100 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. All product, news and changes in the site will be showed for your region. Seats recline a lot which is great for sleeping. Afgelopen 24 uur; Afgelopen 3 dagen; Afgelopen 7 dagen; Media inquiries Inloggen. Most computers will open PDF documents automatically, but you may need to download Adobe Reader. The bud arrived on time and was on schedule throughout the journey. Nuevos descuentos para el transporte pblico en 2023! Our award-winning collaborative culture of delivering excellent customer service, custom-branded solutions and innovative technology is like no other in the industry. BBB Business Profiles generally cover a three-year reporting period. press@arrivia.com Arriva Main Customer Service Number. Open your web browser and sign up for DoNotPay. DoNotPay is the perfect tool for solving problems and getting things done. Contact our sales team Help/Support Our support team is always ready to help. Waar. Upload je cv. Location. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Get started now by subscribing to DoNotPay. We were told we were booked into **** and **** on the Nieuw Amsterdam which are adjoining rooms. Note that train tickets sell out, Arriva and other operators generally charge a lot more for last-minute tickets or for tickets bought in person. 5 passengers total in 2 cabins (3 and 2 respectively). Explore Arriva Customer Service Representative salaries in London, England collected directly from employees and jobs on Indeed. To exercise your rights of access, rectification or deletion, limitation of your treatment, portability and/or opposition, you can contact the data controller: ARRIVA SPAIN HOLDING, SL, C/ Fraguas 27 Pol. We offer businesses added benefits that help attract new employees and retain existing ones through travel reward programs. Whether you need help getting in touch with the Arriva customer support team or want to find agencies to help with your unpaid bills, DoNotPay has got you covered. When we challenged the driver and assistant as to why they didn't stop at the first bus stop they ignored us and stated they didn't need to stop there. Travel programs that help you grow Malad West Mumbai - 400 063, 58 Kingston Drive You can also bring a good book to pass the time during your trip. This way, sub-standard customer support doesn't result in you being left empty-handed. For services outside London Arriva Customer Services, FREEPOST ANG 7624, Luton, Bedfordshire, LU4 8BR. The bus was cancelled. Our Customer Services hotline 0344 800 44 11 is open on Monday to Friday between 8am and 5pm. The legitimacy of the processing of your data is your consent granted by marking the corresponding box. When asked if the cabin numbers had been corrected, *************** assured me they had been but refused to provide written confirmation. Phone You can call our Customer Service team or contact us through the chat, WhatsApp, Twitter or Facebook. Thanks for those reviews and I am done w/ icruise.com (and will not dealing w/ arrivia.com)Folks beware !!! Below you will find many ways to come in contact with us. E-mail: enquiries@arriva.co.uk. We were nervous about doing it this way but wanted to be sure that we had our seats at the specified date/time. Busbud is proud to partner with Arriva and to offer Arriva services to travelers all over the world. Arriva plc. No, Arriva buses usually don't have a toilet on board. Waiting for hours in a phone queue to connect with a live Arriva customer serviceagent will only add to your ire. I arrived the station 40mins before the departure but waited at the wrong side of the station and almost missed the bus. 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There you can find answers to questions about departure times, where to find timetables, whether you can travel with your bike and many other things. Will Arriva Customer Services speak to my Insurance Team or Solicitor in the event of an accident? Customer Service Representative (Former Employee) - Phoenix, AZ - April 6, 2016. As a result we reached Dubrovnik 3,5 hour later almost at midnight so our evening was ruined. No, there is no WiFi on Arriva. It's quick, easy and totally free. Extensive travel options that easily integrate with your existing platform to drive sales and increase program value. View our cookie policy here. When taking the bus with Arriva, you will be able to enjoy Standard seat. We paid in silence and got on the bus and he shouted welcome to croatia really rudely. Resolver can help you send your complaints to Arriva Bus. Unfortunately, it is impossible to travel with a pet on the bus or in the hold of the bus with Arriva. Need to contact Arriva customer service? Snapshot; Why Join Us; 378. This business offers travel products and services. Discover how our travel solutions can help your business. Busbud is proud to partner with Arriva and to offer Arriva services to travelers all over the world. Registered No: 347103, Arriva plc You can use DoNotPay to quickly get in touch with customer service teams from. Save time by comparing all your bus travel options in one place. I did not really enjoy Arriva Medical due to we were calling the same patients over and over again (typically once or twice a month) offering them products like a back brace, heating pad, knee brace, or erectile dysfunction pump. Staff was not speaking english in Veli Losinj, which was not really practical but everything went well. 3.3 out of 5 stars. Please check with your phone provider if you are unsure about how much a call will cost. Accordingly we missed our bus (which was anyways late over an hour!). A few phone calls later I learned that he is in the **********.It took 4-days and never get back to me and the info that i can get from online. In addition, I was charged a $99 membership fee per cabin (x2) for their rewards program; at no point was this fee discussed or disclosed to me at the time of booking. Registered No: 347103 Registered Office: Purchasing tickets in advance was the most reasonable price available. London. Servicing more than 14 different countries, this agency operates as three separate divisions that include Mainland Europe, UK Rail, and UK Bus. Questions? 3.3. Customer Service Representative 2 salaries. Anyway, I ****** and learn so many complaints on here. Find out with Busbud's extensive list of Arriva fares. Very unattentive and stressed staff, rude onboard when the bus was full and told one of us to move from a seat without directing her to another, free seat. If you are calling from Belgium, the number is 0800 79961. Urtinsa, 28923 Alcorcn (Madrid ) or calidad@arriva.es. All product, news and changes in the site will be showed for your region. Help us to personalise your experience on Arriva Bus by setting your default location. This is a sure way to escalate your complaint so that an acceptable response is received. Users who replace their existing A-card with the Arriva loyalty card will . You have the right to withdraw your consent at any time, without affecting the legality of the treatment based on the consent prior to its withdrawal. Subscribe to our newsletter to know the news and everything that happens in Arriva and that is designed for you. Your experience on this site will be improved by allowing cookies. With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Arriva Bus. You could be waiting for hours for the opportunity to submit your complaint. . General inquiries inquiries@arrivia.com Media inquiries press@arrivia.com Corporate Headquarters Phone: (602) 749-2100 Toll-Free (888) 320-4234 When I received email confirmation, there were two issues. Marketing services offering personalized experiences that boost member engagement, redemptions and loyalty program participation. Arriva Bus Help Portal Luckily, with DoNotPay, you can easily jump to the front of the Arriva phone queue. horrible experience I have to say. Reviews from Arriva employees about working as a Customer Service Representative at Arriva. So we paid for nothing. Outlets for charging at every row. The wifi didnt work and I got charged a small amount extra for putting one small item of luggage underneath. More description about the location of the bus is needed. Best and worst companies at resolving issues. If you find a suitable trip, you can go ahead and get your Arriva ticket from us. We want our family to take this trip- they need to make it right! Get started now and lets get this sorted. This page is not available for these regions: Check in and out with your contactless debit or credit card, Carefree flexible travel with Arriva Flow. Arriva Bus (UK) Reviews | Read Customer Service Reviews of www.arrivabus.co.uk Vehicles & Transportation Arriva Bus (UK) Arriva Bus (UK) Reviews 2,217 Bad 1.2 VERIFIED COMPANY www.arrivabus.co.uk Visit this website Sort: Most relevant C. C.F 17 reviews GB A day ago Just seen the news that Arriva is A bus operator in the North West. For more than 25 years, we have powered travel loyalty and rewards programs for some of the world's most respected cruise, hotel, resort, and financial brands, including American Express, USAA, and Marriott Vacation Club. They will investigate the issue and provide customer services with an official investigation result. According to the provisions of the Personal Data Protection regulations, your personal data will be processed and incorporated into a processing activity, in order to be able to send you our newsletter and information about our services. arrivia vacations India pvt Ltd You are already subscribed to this newsletter. This is a great way to save time and avoid a lot of extra and unnecessary frustration. 15147 N Scottsdale Rd Ste 210 Arriva Bus Help Portal Who can I contact if I can't find my answer on the website? Our Customer Service is open from 6.00 to 23.00 on weekdays and 7.00 to 23.00 on weekends and public holidays. We help businesses sell more to their customers by providing incentives, irresistible travel discounts and inspiring memberships. we were going to airport booked our trip with save amount of time for all things which had to be done before departure, and bus arrived 1:10 later, we had to wait in the boiling sun. Our travel privileges booking platform allows you to generate new revenue to support your business goals. Busbud shows you which amenities are included with your Arriva bus for each individual departure. Instead, theyre full of the info you need to get things sorted. Therefore, by searching on Reddit, it becomes easier to know about arriva medical customer service more as all of the comprehensive details of it are available, be it the function, size, or brand. Arriva - never again, We missed our Ferry because the bus was late! The bus stop and drop off point at Bakar was on the highway, with no safe route to walk to the city. User reviews from travelers who booked their tickets with Arriva. Don't worry, the bus will make stops during your bus trip so that you can stretch your legs, use the toilet and get some snacks. Seat assignation wasn't adhered to. BBB is here to help. This business is in an industry that may require professional licensing, bonding or registration. Arriva's customer support team can assist you with lost items, late arrivals, rude drivers, and more. Our brandable travel booking platform rewards loyal members, incentivizes new sales and creates revenue channels. You can join the Arriva loyalty program via the Arriva Croatia mobile app, through the website or by filling out the application form at the Arriva ticket office. Desplzate de forma segura, cmoda, sostenible y todava ms asequible! With DoNotPay, you never have to spend hours waiting in a phone queue again. You can compare prices, amenities and times by searching for a route. Avoid paying for tickets using the app. Click on the name of the company and have us do the work for you. Werkgevers / Plaats vacature. Bus was 1 hour late .. which turned an already 8 hour ride into 9 hours :(. You can capture more of their travel spend by becoming the go-to resource for every aspect of their trip, again and again. We have helped over 300,000 people with their problems. Not what we asked for at booking. Photos; 20. Then like us on Facebook and follow us on Twitter. What should I do if my bus driver is rude to me. USB ports for charging. thx god airport crew was able to help us. Arriva Bus Help Portal What is your complaints procedure? We recommend that you bring some snacks and drinks in a reusable water bottle for your bus trip. The initial investigation will take 5 working days to complete and once customer service have received this response they will attempt to respond to you as soon as possible. Salarischeck. How BBB Processes Complaints and Reviews, Better Business Bureau Serving the Pacific Southwest. All new members of the program will receive a welcome gift - 4.70 points on your account readily available. BBB reports on known marketplace practices. If contacting Arriva customer service through the normal channels doesn't suffice, you can always contact the company's head office. BBB Business Profiles may not be reproduced for sales or promotional purposes. 2023 Resolver Consumer Online Limited. No, you don't need a printed ticket when traveling with Arriva. General inquiries Check in and out with your contactless debit or credit card, Carefree flexible travel with Arriva Flow.